Product Return Policy

We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the below outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs.

 

1 Year Limited Warranty

Epuff.net warrants only to the original purchaser of this product from a Epuff.net authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for one year after date of purchase. This warranty does not cover any defects or costs caused by:

Modification, alteration, repair or service of this product by any persons or company other than Epuff.net.

Physical abuse to or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions;

Any use of the product other than that for which it was intended; or Shipment of the product to Epuff.net for service.

Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.

Due to the strict corporate health policy we have in place for the protection of our customers, once Epuff.net starter set package and/or cartridges have been opened, they cannot be returned for a refund since we cannot re-distribute such opened product to other customers. Replacement or repair of product, therefore, is your exclusive remedy under this warranty.

Subject to the above warranty, in the event that your Epuff.net device fails to operate satisfactorily, please simply follow these 3 easy steps below.

 

Return instructions for Warranty

Email our Customer Service Department at support@Epuff.net in order to receive an approved, Return Authorization Number (RAN#). Please label your email subject line, "Request for Return Authorization Number." In the body of your email, please include your

Full contact information, including your first and last name and/or company name,

Order number,

Purchase date,

Telephone number,

Fax, number

Email address,

Shipping address and

The reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.

Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, our customer service department will call or email for further directions.

 

Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement Epuff.net product and/or components.

Please note that only original and unopened packages are entitled to a refund, less shipping fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 30 days from your purchase date.

Should you have any questions regarding our Product Return Policy, you may email us at support@Epuff.net.

Please note there will be a 15% restocking fee on all returns. Only original and unopened packages are entitled to a refund, less shipping fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 30 days from your purchase date.